Return Policy
Q1. I would like to return an item I purchased from the Sylvanian Families Online Shop.
A. We do not accept returns unless there is a defect in the product.
Q2.How can I return an item if there is a problem with it?
A. First, please contact Epoch Customer Service Center (029-862-5789 Business hours: Weekdays 8:00-12:00 / 13:00-17:00).
Our Customer Service Center will provide you with instructions on how to replace the product.In addition, we only offer replacement of parts; we do not offer replacement of entire packages.
Q3. If there is a problem with the product, until when can I exchange it?
A. If the product is defective or if the product you received is different from the one you ordered, it can only be exchanged within 7 days of receiving the product.
However, there are prerequisites, so please check the terms of use for details.